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Frequently Asked Questions (FAQ's)
What is a Co-payment?
  The amount of your bill that is your responsibility to pay. Also known as a ‘co-pay’.
   
What is a Deductible?
  The amount of your bill that you must pay for medical services, often before your insurance company starts to pay.
   
What is Co-insurance?
  The percentage amount of your bill that you have to pay.
   
What is Out-of Pocket Costs?
  The total amount, per policy term of your bill that you have to pay.
   
What is an ABN?
  Advance Beneficiary Notice (ABN) is a notice the hospital or doctor gives you before you are treated, telling you that Medicare will not pay for some treatment or services. The notice is given to your so that you may decide whether to have the treatment and how to pay for it.
   
What are Non-Covered Charges?
  Charges for medical services denied or excluded by your insurance. You may be billed for these charges.
   
What is an EOB?
  Explanation of Benefits (EOB/EOMB) is the notice you receive from your insurance company after getting medical services from a doctor or hospital. It tells you what was billed, the payment amount approved by your insurance, the amount paid, and what you have to pay.
   
What is COB?
  Coordination of Benefits (COB) is a way to decide which insurance company is responsible for payment if you have more than one insurance plan.
   
What is HIPAA?
  HIPAA – Health Insurance Portability and Accountability Act. This federal act sets standards for protecting the privacy of your health information.
   
What is Prior-Authorization, Pre-Admission Approval or Certification?
  An agreement by your insurance company to pay for your medical treatment. Doctors and hospitals ask your insurance company for this approval before providing your medical treatment.
   
What is a Pre-Existing Condition?
  A health condition or medical problem that you already have before you sign up to receive insurance. Some health insurers may not pay for health conditions you already have.
   
What is Managed Care?
  An insurance plan that requires patients to see doctors and hospitals that have a contract with the managed care company, except in the case of medical emergencies or urgently needed care if you are our of the plan’s service area.
   
What is a Network?
  A group of doctors, hospitals, pharmacies, and other healthcare experts hired by a healthcare plan to take care of its members.
   
What is an Advanced Directive (Healthcare)?
  Written ahead of time, a healthcare advanced directive is a written document that says how you want medical decisions to be made if you lose the ability to make decisions for yourself. A healthcare advanced directive may include a Living Will and a Durable Power of Attorney for healthcare.
   
What is Coding of Claims?
 

Translating diagnoses and procedures in your medical record into numbers that the computers can understand. The diagnosis is received from your physician according to the medical treatment performed and documented in your medical record.

 


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